Shipping and Returns Policy

Shipping & Returns

We aim to deliver premium customised products with clear timelines and hassle-free support.

Shipping

• All orders are processed and shipped within 1–3 business days after order confirmation.
• Metro cities: Estimated delivery in 3–4 business days.
• Non-metro cities: Estimated delivery in 5–7 business days.
• Delivery timelines may vary based on location, courier partner, or unforeseen delays.
• Once shipped, tracking details will be shared via SMS/Email.

Shipping Charges

• We offer free shipping on all eligible orders unless stated otherwise.
• No handling or packaging charges are applied.

Returns & Replacements

As most of our products are personalised and made-to-order, returns are limited.

• Returns or replacements are supported if the product is damaged, defective, or incorrect.
• Issues must be reported within 24–48 hours of delivery for fastest resolution.
• Personalised products are not eligible for return due to change of mind or incorrect details provided by the customer.

How to Raise a Request

• Share your Order ID and issue details.
• Attach clear photos/videos of the product and outer packaging.
• Contact our support team within the eligible window.

Resolution Timeline

• Approved replacements are shipped within 5–7 business days.
• Approved refunds are processed within 7–10 business days to the original payment method.

Contact Information

• Phone: +91 9153449999
• Email: Support@rainbowlabs.in

Minor variations in colour or finish may occur due to screen differences and printing processes.